Please find a list of our nursery frequently asked questions.
How are the fees paid?
Most parents pay by electronic transfer 4 weeks before your child is due to start, thereafter the fees are due on the first day of each term, a term being 12 weeks. Monthly options are available by speaking to our school bursar.
Please note that all sessions booked must be paid for, regardless of whether the child attends. Unfortunately refunds cannot be given for sessions missed due to sickness or holidays. Full details and prices are available here.
How will my child be kept safe?
Keeping children safe relies on a safe premises, safe people and safe policies and practise. Please read the Keeping Children Safe page for more information.
Do you charge for bank holidays?
We open 36 weeks per year only closing for bank holidays. Bank holidays up until Christmas week are charged as normal but are offered back in lieu to use as additional sessions whenever you like within six months.
Please email email@example.com with dates you would like to use them, and your first preferences are allocated providing space is available on that day.
My child has Special Educational Needs?
We operate a comprehensive SEN and Inclusion policy. We have a nursery SENCO that has a great deal of experience. We will work collaboratively with parents and other professionals to and individual play plans will be put in place to ensure their needs are met.
Do you cook your own food?
Yes, all our healthy meals are freshly cooked on the premises by our qualified nursery cook, Shaun Chef using fresh fruit and vegetables wherever possible, and keeping processed foods to a minimum. Full details are available on our parent information section on the website.
Will my child be able to sleep during the day?
Many children, particularly under the age of 3 years, will require a sleep during the day. The nursery has ample sleeping facilities and children are offered a rest period during the day, usually after lunch if they attend for the whole day. Young babies will follow their own home routine for sleep times as discussed with you. We will at all times try and encourage your child’s natural routine, however as they get older children tend to fit into routines according to the group. We are happy to offer your child a sleep time but we cannot make children sleep. Children who do not sleep will be provided with other restful activities to occupy them. Sometimes when a child hasn’t had their sleep they start to become tired towards the end of the nursery day, staff are not able to keep children awake if they are tired and will allow them to sleep if they need to.
What if my child requires medication?
If your child is on medication we are happy to administer any prescription medication at nursery on the condition that your child appears well enough to attend. All medicines brought into the nursery will need to be recorded on the nursery medication form and we will require your signature to authorise its administration. Any medication brought into the nursery must be in its original container and labelled with your child’s full name, the dosage required and the date it was prescribed. Any medication that does not meet these criteria and is not prescribed by a General Practitioner will not be administered. Nursery staff are not able to administer the first dose of medication, therefore any child requiring medication must have had the first dose a minimum of 24 hours prior to coming into nursery. The Senior Leadership Team are able to use their discretion where they are aware that a child has been given the same course of medication in the past. We are able to administer long term medication such as an inhaler. The nursery retains its own supply of temperature control medication (Calpol) and will administer this in the event that a child’s temperature suddenly rises. We can only administer this if we have prior signed authorisation from you to do so (this will be in the initial information pack that you will complete when your child starts at the nursery) and you will be contacted via telephone prior to medication being given. External medications such as eczema creams can be applied with your written consent. In all cases if a child is deemed unwell you will be asked to keep them at home until they are in general good health.
How long should I keep my child away from nursery if they are unwell?
Parents are always best placed to decide if a child is not well enough to attend nursery. Common colds and coughs are not a problem, apart from if the child has a high temperature with it, in which case they should stay at home until the temperature goes down without medication. There is a full list of potential illnesses and the amount of time children should be kept away from nursery, but the most common are as follows.
- Loose nappies or diarrhea – 24 hours or until toileting returns to normal.
- Temperature above 38 degrees – 24 hours or until temperature returns to normal without the need for medication.
- Conguntivitus – 24 hours after drops have been administered.
What happens if my child has an accident at nursery?
As children develop physically, particularly in their early walking stages, accidents can occasionally happen. In this event the nursery has several staff trained in Paediatric First Aid on site at all times. If your child has had an accident at nursery you will be informed upon collection of your child and asked to sign an accident form. In the event of a bump to the head you will be informed by telephone. Your child will be monitored and in most cases will be able to continue with their day at nursery. In the event of a bump to the head causing concern you will be asked to collect your child and a visit to your GP will be recommended. You will be given a copy of the accident form and a head injury advice form. Should your child have an accident whilst at nursery which requires further medical support you will be contacted immediately and the necessary action will be taken. In extreme cases this could involve calling for the support of a paramedic. If your child has had an accident at home which has resulted in a physical injury, no matter how small, we request that you inform the staff so this can be documented and is not mistaken for an accident at the nursery.
What happens if I am late collecting my child or have been unable to get to the nursery before the nursery closes?
In the event that you do not collect your child from the nursery at the agreed time, and no contact has been made with the nursery to inform them of the alternative arrangements for collection, every attempt will be made to contact you. If we are unsuccessful we will contact your nominated emergency contact and request that they collect your child. The nursery will remain open to allow time for the contact person to arrive. Late collection is charged at the hourly rate for extra sessions.
Do you have a curriculum? What kind of activities do you provide?
Our Enquiry Based Learning approach means we follow an emergent curriculum based on allowing children’s interests and theories to dictate a direction for co-constructed learning. This means our basis for working with children is highly reflective and values the joy of learning together. Often the interests and theories explored end up as long term project work which can span days, weeks or even months. We incorporate the Early Years Foundation Stage (2-5’s curriculum) into our work with children ensuring their learning covers all areas of development from personal and social skills to mathematics and literacy.
Will my child go on outings?
Outings and visits to the working farm we are located at are part of nursery life, as well as venturing to other places of interest such as parks, garden centres, museums and theatres linked to children’s learning.
How often will my child go outside?
Uniquely, we are an inside–out nursery with free-flow gardens leading from open doors in both our, walking- 2.5s and 2.5s-5’s nursery rooms, so your child will not be allocated garden time, but will be able to choose to play inside and outside and visit the farm school as often as they like all day long. All areas are fully staffed at all times.
What do I need to bring to nursery each day?
As we are fully inclusive and provide all meals, snacks, drinks, nappies, wipes, we just ask that you bring the following in a clearly labelled bag:
- A warm coat and hat in winter
- Wellies (if applicable)
- A sun hat during warmer months
How long will it take for my child to settle at nursery?
Every child is different, but all children are treated with the same personal care and attention to help them settle quickly. Some children settle in straight away, others take a few days and very few can take longer. It’s reassuring that all children we care for have settled happily with us and continue to greet staff with smiles and hugs as they come in the door. Settling at nursery is often more worrying for parents than children, so we aim to make your experience just as stress-free by giving you lots of opportunity to play with your child in nursery and ask lots of questions before you leave them with us.
What happens at the settling in session?
We aim to ensure that your child settles in to nursery as quickly and happily as possible. You will have received a phone call from your child’s key worker and a home visit from the manager and key worker will be arranged to give us lots of information about your child so we can be prepared with their favourite toys and activities on their first settler session. Home visits and settling in sessions are a great time to get to know staff and ask as many questions as you wish.
What are your opening times?
We are open Monday – Friday
36 weeks of the year from 8am – 6pm excluding bank holidays